FAQ

1. How long does shipping take?

Once your order has been dispatched, the estimated delivery time will vary depending on your country or region. Generally you can expect your package to arrive within 5-10 business days. Please keep in mind that these are estimated delivery times and may be subject to variation. Factors such as customs procedures, local holidays, and other unforeseen circumstances can impact the actual delivery time. We kindly ask for your understanding and patience in such situations.

2. Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. For more details, please refer to our refund policy.

4. How do I initiate a return?

To initiate a return, please contact our customer support team at contact.kidulite@gmail.com. They will guide you through the return process and provide you with the necessary instructions and return shipping label.

5. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at contact.kidulite@gmail.com. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international shipping may take longer than domestic shipping.

7. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at contact.kidulite@gmail.com. We will do our best to accommodate your request, but please note that once the order has been shipped, it cannot be canceled.

8. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal and Klarna for added convenience.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at contact.kidulite@gmail.com to discuss pricing and availability.

10. How can I contact your customer support team?

You can contact our customer support team by emailing us at contact.kidulite@gmail.com. We strive to respond to all inquiries within 24 hours and provide the assistance you need.